Privacy Policy

1. Introduction

Welcome to CoudFinet ("we," "us," "our"). We specialize in providing Shopify store creation, support, customization, and migration services for our clients ("you," "your," "the customer").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudfinet.com, engage with us for our services, or otherwise interact with us. Your privacy is of the utmost importance to us. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

a) Personal Data You Provide to Us:

When you inquire about or engage our services, we collect information that you voluntarily provide to us, including:

• Contact Information: Your name, company name, email address, phone number, and physical address.
• Project Details: Information and documentation related to your project, including business plans, brand assets (logos, fonts, color schemes), product information, and content.
• Billing Information: Payment details, billing address, and transaction history required for invoicing and payment processing.
• Access Credentials: To perform our services, we may require temporary access credentials to your third-party accounts, such as your Shopify store, domain registrar, marketing platforms, and other relevant services.

b) Data We Collect Automatically:

When you visit our website, we may automatically collect certain information, including:

• Log and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our site, understand user activity, and for marketing purposes. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Our Services: To create, customize, or migrate your Shopify store as per our service agreement.
• To Communicate With You: To respond to your inquiries, send project updates, provide customer support, and send administrative information like invoices and contract renewals.
• For Billing and Account Management: To process payments and manage your account with us.
• To Improve Our Website and Services: To understand how our website is used and identify areas for improvement.
• For Legal and Security Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
• For Portfolio and Marketing Purposes: To showcase our work and promote our services (see Section 4 for details).

4. Use of Customer Projects for Portfolio & Marketing

As a creative and technical agency, showcasing our completed work is essential to demonstrating our skills and securing future business.

By engaging CoudFinet for any of our services (including but not limited to store creation, customization, or migration), you grant CoudFinet a perpetual, worldwide, royalty-free, and non-exclusive license to display your project for our promotional, marketing, and portfolio purposes.

This includes the right to:

• Display your brand name and logo on our website, social media channels, and in other marketing materials.
• Publish screenshots, graphics, and visual elements of the publicly accessible portions of the store we worked on.
• Include a link to your live store from our portfolio.
• Write a brief case study or project description detailing the work we performed.

We will never share confidential business information, customer data from your store, or any non-public details of our engagement. Our showcase will be limited to the final, publicly visible result of our work.

Opt-Out Provision: We respect our clients' need for confidentiality. If you have a specific reason (e.g., a non-disclosure agreement with a third party, stealth launch) and do not wish for your project to be included in our portfolio, you must notify us in writing before the project commencement. We will review such requests on a case-by-case basis and, if agreed, will provide a written confirmation to exclude your project from our marketing materials.

5. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the ways that are described in this Privacy Policy:

• Third-Party Service Providers: We may share information with vendors who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), project management tools (e.g., Asana, Trello), cloud hosting services, and email service providers. These providers are authorized to use your information only as necessary to provide these services to us.
• Shopify: As an official Shopify Partner, we may interact with the Shopify platform on your behalf and may share information necessary to perform our duties within the Shopify ecosystem.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Data Protection Rights

Depending on your location (e.g., the European Economic Area), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: